Please include the following information when requesting support:
registered name (if you're a registered user)
operating system (XP/Vista/Windows 7) (including service packs installed)
full description of your problem - provide as much information as possible to allow duplication of the problem: place of error, sequence of your actions, etc.
Note. Before requesting technical support, please ensure that you are using the latest version of our products.
Although we've tried to do our programs bug free no software is perfect. If you find a bug please let us know. If we don't know problem we can't fix it.